When you order online, we offer free shipping via First Class Mail.
First Class Mail usually takes 3 to 15 business days to deliver, but it may be longer, depending on Post Office service delays.
For next day and 2 day service contact us at CUSTOMERSERVICE@JAXCOOLSTORE.COM
Call our customer service department at 321-215-4002
Please note: To prevent transmission of disease and to address the health concerns of our customers, we do not accept returns on body jewelry.
Due to strict health regulations, once you place your pet into the pet carrier it is not returnable or exchangeable.
Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your receipt within 10 days of purchase.
Leather - We will be more than happy to exchange any bag within 10 days there will be a 10.00 charge to cover shipping cost.Refunds are subject to a 15 percent restocking fee. We will not accept any returns after 10 days, without return authorization ALL LEATHER MUST HAVE THEIR ORIGINAL TAGS AND PACKAGING AND MAY BE SUBJECT TO CLEANING CHARGES.
Children's Furniture - Shipping is 10 days after you place your order, as Childrens furniture is hand crafted.
Children's Furniture 30% restocking fee and no shipping to Calf. Additional shipping charges for Alaska and Hawaii.
To Return an Item by Mail
- Fill out the Reason for Return section on the back of your packing slip.
- Box the unused item securely. Enclose the invoice plus all original packaging and accessories.
- We will issue a credit to the original cost of the item and the sales tax, if applicable.
Please, send us a email to customerservice@jaxcoolstore.com
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